Shipping & Pricing Policies
We currently ship to the 50 United States and many international locations (including Canada, Europe, Australia & the Middle East). Specific policies for international shipping apply. The list of countries to which we ship can be viewed during checkout. Click the 'Checkout' button from your shopping cart, and the drop-down menu for 'Country' will list the countries to which we ship.
US SHIPPING: We offer Free Shipping and Free Return shipping on all orders within the United States. See our Size Exchanges & Return policy for full return eligibility details. Depending on where you live, the time it may take for your purchased or exchanged product to reach you may vary. Any shipping charges paid for expedited shipping options are non-refundable.
INTERNATIONAL SHIPPING: Shipping costs and Import Duties (Canadian and Provincial, or Duties specific to your country and locale) are not included for international shipments. Shipping costs are calculated and charged at checkout. All shipping charges are non-refundable. Import Duties (i.e. Canadian Goods and Services Tax (GST) and Provincial Sales Tax (PST), where applicable, or import duties for your country and local) must be paid upon receipt of your package. This amount varies by country. For Canadian orders: While this varies by Province, the cost is approximately $10 CAD per pair, but may vary. For additional information on GST/PST/Harmonized Sales Tax (HST), visit the Canadian Border Services Agency (CBSA)’s website on Paying Duty and/or Taxes on Imported Goods at: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html.
CLEARANCE AND SALE ITEMS
CLEARANCE ITEMS: Unless otherwise noted, all clearance items are considered Final Sale and are ineligible for return or exchange, except for in the case of incorrectly processed orders or manufacturing defects (see Quality Guarantee).
SALE ITEMS: All sale items are eligible for exchange or refund, as long as the product is eligible under the applicable Exchange or Refund Policy.
PROMOTIONAL CODES, DISCOUNTS & PRICE PROTECTION
PROMOTIONAL/DISCOUNT CODES: Promotional/Discount codes are not valid after purchase, on prior purchases, and may expire at any time without prior notice. Promotional/Discount codes are also not available on any sale or clearance items, unless otherwise noted. May not be combined with any other offer or discount.
TIERED PROMOTIONS: For promotions offering a percentage or dollar amount discount based upon total order value (i.e. Spend $100 for 10% off; $150 for 15% off), the total order value is the total dollar value of the cart at checkout, and includes the sale price (not full price) of any currently discounted individual products on the website (such as final sale or new products discounts), and excludes sales tax and shipping.
RETURNS/REFUNDS FOR TIERED PROMOTIONS: For promotions offering a percentage or dollar amount discount based upon quantity purchased and/or total order value (excluding tax and shipping) (i.e. Spend $100 for 10% off; $150 for 15% off), the new order value (after returns) will first be recalculated using the new (if any) 'discount tier' for which the new order quantity and/or dollar amount qualifies. The new discount for this discount tier may be less than the discount applied to the original order before the return(s). The difference between the old and new order values is considered to be the purchased value of the returned item(s), and will be the amount refunded for these items.
PRICE PROTECTION: We offer a Price Protection Guarantee for any item of the same style, size, and color that is reduced in price. To be eligible, you must request a refund for the difference in price within 14 days of the original date of purchase. Price Protection is excluded on Clearance items, Site-wide promotions (%’s and $’s off), and one-day Flash Sales (i.e. Black Friday/Cyber Monday). Items purchased with a promotional discount or coupon are not eligible for Price Protection. Each order is eligible for a one-time price adjustment only. To receive a refund for the difference in price, please e-mail firstname.lastname@example.org within 14 days of the date of purchase, along with your order number and the item(s) for which you are requesting Price Protection.