Need to exchange an item?
Exchanging an item is simple! To request an exchange & return mailing label:
1) Reply to your order confirmation (or e-mail us at firstname.lastname@example.org) and include your:
- Order number
- Size and color of exchange item
- Size and color of new item (please ensure it is in stock before requesting)
2) We will e-mail your return label and next steps, provided your item is eligible for exchange as stated in the Exchange Policy.
Items are eligible for exchange and free return shipping (US Only) within 30 days of purchase if unused, in their original condition and packaging, and with all tags still attached.
Once tags are removed, products are no longer eligible for exchange. Clearance items are considered Final Sale and are ineligible for return or exchange, unless otherwise noted.
A return mailing label will be sent to the e-mail address used to place the original order. Once the exchanged item is received, your new item(s) will be mailed to you.
Exchange requests are valid for 30 days. If the exchanged item is not received within 30 days of the request, the new item(s) will be returned to inventory, and your exchange request will be canceled.
See Full Returns & Exchanges Policy link below for complete details, including international exchanges & returns.